Reservation Cancellation:
- Cancellation Period:
- We kindly request that you notify us of any reservation cancellations at least [12 hours] in advance.
- Late Cancellations:
- Reservations canceled within [specify hours or days] of the scheduled reservation time may be subject to a cancellation fee.
No-Show Policy:
- No-Show Definition:
- A "no-show" is defined as a reservation where the party fails to arrive without prior notice or cancels upon arrival.
- No-Show Fee:
- No-shows may be subject to a fee to compensate for the loss of revenue and resources allocated for the reservation.
Cancellation Process:
- Notification:
- Please notify us of any reservation changes or cancellations as soon as possible.
- You can cancel your reservation by contacting our reservations team at [provide contact details].
Special Events and Large Parties:
- Deposit Requirement:
- For special events or reservations involving a large party, we may require a non-refundable deposit to secure the reservation.
Exceptions:
- Emergency Situations:
- We understand that unforeseen circumstances may arise. In case of emergencies, please contact us as soon as possible to discuss your situation.
Refunds:
- Cancellation Fee:
- Cancellation fees, if applicable, will be processed using the same method as the reservation payment.
Changes to the Cancellation Policy:
- Updates:
- We reserve the right to update this cancellation policy. Any changes will be communicated on our website and may apply to future reservations.